Our summer sale is here: enjoy 15% off sitewide with code SUMMER15 + up to an extra 40% off selected items

SHIPPING

Destinations

Untitled 1991 currently offers shipping to the following countries: Andorra, Austria, Australia, Belgium, Bulgaria, Canada, China, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, Ukraine, United Kingdom and United States. 

Is your country not listed? Reach out to get a quote.

Rates

Domestic Rates (Italy):

Discounted price for lightweight goods (up to 1kg) = €5

Standard Shipping (>1kg) = €10

European Rates: 

Zone 1*

Discounted price for lightweight goods (up to 1kg) = €10

Standard Shipping (>1kg) = €15

Zone 2**

Discounted price for lightweight goods (up to 1kg) = €13

Standard Shipping (>1kg) = €20

Zone 3****

Discounted price for lightweight goods (up to 1kg) = €20

Standard Shipping (>1kg) = €30

Zone 4*****

Discounted price for lightweight goods (up to 1kg) = €30

1.2 - 2kg = €35

2.1 - 4kg = €40

4.1 - 5kg = €50

5.1 - 7kg = €60

7.1 - 10kg = €70

>10kg = €100

*Countries: Austria, Belgium, France, Germany, Greece, Hungary, Ireland, Luxembourg, Monaco, Netherlands, Portugal, Romania, Slovenia, Spain, Sweden and United Kingdom. 

**Countries: Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Latvia, Lithuania, Poland, and Slovakia.  

***Countries: Andorra, Liechtenstein, Norway and Switzerland. 

****Countries: Cyprus, Ukraine.

North American Rates (USA + Canada): 

Discounted price for lightweight goods (up to 1kg) = €20

1.2 - 2kg = €25

2.1 - 4kg = €35

4.1 - 5kg = €40

5.1 - 7kg = €50

7.1 - 10kg = €70

>10kg = €100

Russia + United Arab Emirates + Oceania + Asia (Japan, China, Hong Kong, South Korea, Thailand) Rates:

Discounted price for lightweight goods (up to 1kg) = €40

1.2 - 2kg = €45

2.1 - 4kg = €60

4.1 - 5kg = €70

5.1 - 7kg = €95

7.1 - 10kg = €115

>10kg = €150

These prices are subject to change and could be updated when our courier service rates change. 

 

Shipping & Handling

Untitled 1991 strives to process purchases within 1-3 days of receiving your order during business hours (except weekends). Please allow extra time for your order to be processed during holidays and sale seasons.

We ship with DHL and UPS.

Once your entire order has been dispatched, we'll email you a shipping confirmation with the tracking number.

After that, delivery time within Italy is 1 business day, within Europe 2-5 business days, and to North America 1-3 business days.

Delivery schedules is a best estimate only. Actual delivery times may vary depending on international customs / shipping locations. Untitled 1991 will not be liable for any loss or damage suffered by any reasonable or unavoidable delay in delivery.

When estimating package delivery time, please allow time for credit approval, address verification and order processing. 

During holiday seasons please keep in mind that postal delivery services are busier than usual. This includes shipping orders with speedy delivery in attempts to achieve delivery before Christmas upon request. We recommend for all orders to be placed as soon as possible to avoid any potential shipping delays.

 

Tracking

Once your order has been shipped, we send you an email containing a tracking number, which allows you to easily track the progress of your order. Please allow 48-hours from the time your order is first placed, until tracking information is made available. As we ship orders Monday - Friday, tracking details can only be supplied on weekdays.

If you did not receive an email with tracking details or have questions, please feel free to contact us. 

 

Wrong Deliveries

We all sometimes get things wrong and bending over backwards to put things right, we feel is the mark of a truly good company. If you have received the wrong order, please get in touch with us as soon as possible at returns@untitled1991.com with your order number and a photo of your received item so we can confirm our mistake and offer you a refund or replacement. 

 

Damaged Deliveries

We do our best to ensure that our products are wrapped sufficiently to survive its journey to you but we do have to rely on third party companies to deliver your goods to you and breakages unfortunately can happen from time to time.

If you receive a damaged item caused by delivery from us, please accept our apologies for any inconvenience this may cause you. 

Once goods are accepted from the courier and signed for, no responsibility can be taken by Untitled 1991 for any loss or damage. In the unusual event that your item arrives damaged, please do not accept the delivery and contact us immediately to inform us with your order number and ideally a photo of the damage. You may ask for the item(s) to be repaired (with shipping charges at own cost) or a price reduction of 10%. 

 

Delayed or Failed Deliveries 

If there is a problem with the item during transit, you can contact our customer support desk. 

Delivery schedules is a best estimate only. We try to deliver our goods no later than 30 days from the day you've placed an order though, but this may take longer from time to time especially during holidays and big promotion events such as Black Friday where postal delivery services are busier than usual. In this case we will inform you that your delivery is delayed with another reasonable deadline for delivery. Untitled 1991 will not be liable for any loss or damage suffered by any reasonable or unavoidable delay in delivery.

We recommend for all orders to be placed as soon as possible to avoid any potential shipping delays. 

If you still do not receive your parcel after the additional given deadline, please contact us as soon as possible at vintage@untitled1991.com for a refund. For orders outside the EU: we are not responsible for delays caused by the customs department in your country. We can therefore not be made liable for delays or non-delivery. For further details, please contact your local customs office. 

If your package is lost in transit we will do everything we possibly can to assist you. We are not responsible for packages once proof of delivery is generated. We cannot be made liable for non-delivery in this case.

 

Customs & Taxes 

The price displayed on our site are tax-free in Euro. As for now we do not charge you with VAT on our products. 

For orders outside the EU: 

Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. 

We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office. 

 

Thank you for familiarizing yourself with our terms prior to purchasing. If you have any additional questions concerning these topics please feel free to contact us at vintage@untitled1991.com.

We greatly appreciate your business and support.  

 

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